Customer service is more than just words at Butter Beans - it is who we are, it is ingrained in everything we do and our business model is purposely designed to support a customer centric environment.
The foundation of strong customer service is people and our business is driven by our exceptional team members working within an open, productive environment while gaining new skills and experiences. This environment allows us to attract and retain the best talent in food services.
All individuals working for Butter Beans are W-2 employees. We do not utilize independent contractors nor any other outside service provider to assist with our meal service programs. All employee candidates are subject to extensive screening and background checks. This process includes assessing attributes that are consistent with our top employees such as customer service and teamwork combined with a passion for providing nutritional and whole meals for children throughout the New York tri-state area.
Through feedback from our customers, employees and other stakeholders of Butter Beans, we have defined what customer services means to us. Each year, all Butter Beans employees actively participate in our customer service training programs. That training includes taking ownership of our mistakes, seeking to understand and validate customer’s concerns, and most importantly, finding a solution.